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We are thinking to review and renew this annually, giving us the chance to ensure that anything that is outstanding is collected prior to renewing this paperwork. We would ask that you then send this paperwork to us via the “Vendor Area”, email or bring into the office. We will be in contact with landlords to request anything that is outstanding and / or to renew paperwork.
We have implemented a new phone system, to help with out of office hours service / maintenance reporting / general contact. We check emails regularly and important ones are responded to, viewing requests etc are left until the office is open. We have adapted our website for tenants to be able to report any issues and we are available via email and phone for out of office hours issues (we will respond when we can). Tenants have been instructed to contact SA Property regarding ANY maintenance and we now ask the same of our landlords. If you are aware of any issues at any of your properties, that we may not know about, we ask that you report the maintenance issue either via the vendor area, report a maintenance issue on our website or by emailing us. You can call us but we will be asking for all issues to be raised in writing to avoid any confusion.
It may also be necessary for us to instruct a contractor to carry out work out of office hours, and we may not necessarily have the opportunity to raise this with the landlord. We take the greatest care to ensure that if this is the case, we make the property safe / useable until we are back within working hours and can contact the landlord to proceed further.
We will pay commission to our current landlords to introduce us to new landlords. It’s a bit like being an estate agent yourself, you find us the properties / landlords and we pay you for it.
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